Returns & Refunds

28-day returns

You may request a change-of-mind return within 28 days of delivery of the last item in your order.

To start a return, use the button below and sign in using the email address used for your order.

Start a return

After you submit your request, you will receive a confirmation email. Please do not send anything back at this stage. Once your return has been reviewed, we will email you with return instructions if it is approved.

A return request does not itself mean that a refund has been issued.

Problem with an item?

If an item is faulty, damaged, misprinted or incorrect, please do not use the standard return process. See Faulty, damaged, misprinted or incorrect items below.

Return condition

During the statutory cancellation period (the first 14 days after you receive the last item in your order), you may handle an item only as much as is reasonably necessary to inspect it. Where permitted by law, we may make an appropriate deduction if handling beyond this has reduced the value of the item.

For change-of-mind returns requested after the statutory cancellation period but within our 28-day returns period, items must be unused, unmarked, undamaged and in a condition suitable for resale.

If a return made during this additional returns period does not meet these conditions, we may decline the refund. If you ask us to send the item back to you, we may require you to pay the reasonable cost of re-delivery.

Return postage

For change-of-mind returns, you are responsible for arranging and paying for return postage. We do not provide a prepaid return label.

Once your return has been approved, please send the approved item(s) back within 14 days of the approval email.

Please obtain proof of postage and keep it until your return has been completed.

Approved returns should only be sent to the return address provided in your return instructions.

Original delivery charges

Where you cancel the whole order during the statutory cancellation period, we will refund the applicable standard delivery charge as required by law.

If you chose a delivery service that cost more than our least expensive standard delivery option, any delivery refund will be limited to the cost of that standard option.

For change-of-mind returns requested after the statutory cancellation period but within our 28-day returns period, the original delivery charge is not refunded.

If only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

Cancelling before delivery

Orders enter fulfilment quickly, so we cannot guarantee that an order can be changed or stopped once it has been placed.

If you wish to cancel before delivery, please email orders@curiousworkings.com as soon as possible. If fulfilment can no longer be stopped, you may need to receive the order and return it using the returns process above.

Faulty, damaged, misprinted or incorrect items

If an item is faulty, damaged, misprinted or incorrect, please email orders@curiousworkings.com before returning anything.

Please include your order number, a description of the issue and clear photographs where relevant. We will review the issue and arrange an appropriate remedy.

This returns policy does not affect your statutory rights.

Refunds

Refunds are made to the original payment method.

For approved change-of-mind returns, where the law allows, we may wait until the returned goods have been received or until satisfactory evidence that they have been sent back has been provided.

Any applicable refund of delivery charges will be handled as described above.